Owners access| Hotel information and booking website unofficial
Waterside Hotel Newcastle upon Tyne, Newcastle upon Tyne
97US$
Book on our site
Up to 10% less
than Booking.com
Key details
About the Hotel
48 52 Sandhill,
Newcastle upon Tyne,
United Kingdom,
NE1 3JF,
Tyne and Wear
Waterside Hotel is a boutique-style accommodation set in a beautiful Grade II listed building on Newcastle's Quayside. The hotel's prime location offers easy access to the vibrant city center and cultural attractions such as the Theatre Royal. Guests can enjoy modern amenities along with charming historical architecture. With a focus on comfort and convenience, it is an ideal choice for travelers looking to explore Newcastle-upon-Tyne.
Location
The hotel is located within a short 10-minute stroll from Newcastle Central Station and just steps from popular attractions like Castle Keep and Bessie Surtees House. It is also conveniently situated near an abundance of restaurants, bars, and shops. The Gateshead Millennium Bridge and O2 Academy Newcastle are only half a mile away.
Rooms
Waterside Hotel features 24 well-appointed bedrooms, including options for single, double, and twin occupancy. Each room is equipped with an en suite bathroom, freeview TV, hairdryer, and tea and coffee-making facilities. Many of the rooms overlook the waterfront, providing scenic views. Guests can expect complimentary toiletries and Wi-Fi in all accommodations.
Eat & Drink
The Long Play Café serves a full breakfast from 7:30 AM to 10:30 AM on weekdays and from 8:30 AM to 10:30 AM on weekends. Guests can satisfy their appetite at the hotel's café or enjoy drinks at the bar/lounge, open until 3 AM daily. The café emphasizes the importance of breakfast, reflecting the founders' belief in starting the day right.
Leisure & Business
Waterside Hotel provides convenient amenities such as complimentary wireless Internet access and a television in a common area. The hotel offers express check-in and check-out services, along with tour/ticket assistance. Guests have access to comfortable lounge spaces, ensuring a relaxing experience.
View all
Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Room!
The room was immaculate and provided an incredibly comfortable experience, perfect for winding down after a night in the city.view full review
Impressive Hot Water!
The bathroom had an ample supply of hot water, which made for a wonderful and relaxing shower experience after a long day.view full review
Cozy Living Space
The living area was inviting, creating a perfect ambiance for relaxing and unwinding after exploring the vibrant surroundings.view full review
Convenient Amenities
Having self-catering options available made it easy for us to enjoy meals at our convenience, enhancing our overall stay.view full review
General
Free Wi-Fi
Parking lot
Safe deposit box
Rooms/ Facilities for disabled
Elevator
Guest Parking
Electric kettle
Dining
Bar/ Lounge area
Children
Cribs
Room features
Free Wi-Fi in rooms
Air conditioning
Sitting area
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
48 52 Sandhill,
Newcastle upon Tyne,
United Kingdom,
NE1 3JF,
Tyne and Wear
Map view
48 52 Sandhill,
Newcastle upon Tyne,
United Kingdom,
NE1 3JF,
Tyne and Wear
City landmarks
Bridges
Gateshead Millennium Bridge
4700 ft
Gallery
Baltic Centre for Contemporary Art
2900 ft
Museums
Discovery Museum
4200 ft
Museums
Life Science Centre
3500 ft
Museums
The Great North Museum
5200 ft
Gallery
The Biscuit Factory
4800 ft
Museums
Victoria Tunnel
5100 ft
Market
Grainger Market
2600 ft
Grainger Street Newcastle city centre
Grainger Town
2900 ft
Monuments and Landmarks
Grey's Monument
2700 ft
Stadiums
St. James' Park
4400 ft
Mall
Eldon Square
3900 ft
Square
The Blue Carpet
3400 ft
Church
Cathedral Church of St Mary
2900 ft
Gallery
Laing Art Gallery
3600 ft
Nearby
Night club
Newcastle Castle
800 ft
Market
The Quayside
1000 ft
Bridges
The Tyne Bridge
1900 ft
Bridges
High Level Bridge
600 ft
Bridges
Swing Bridge
500 ft
Church
Saint Nicholas Cathedral
1500 ft
Bessie Surtees House 41-44 Sandhill Quayside
Historic England
100 ft
St Nicholas Square
Newcastle Cathedral
1500 ft
Museums
Holy Jesus Hospital
1800 ft
Movie theater
Tyneside Cinema
1900 ft
Grey Street
1600 ft
Museums
St Mary's Heritage Centre
1100 ft
Gallery
Side Photographic Gallery
300 ft
48 Westgate Rd
George Stephenson Monument
1400 ft
Church
St John the Baptist Church
1700 ft
Restaurants
The Redhouse
300 ft
32 Sandhill Quayside
Akenside Traders
400 ft
Dean Street
Queens Cafe
1600 ft
9E Queen Street
The Little Fishy
1900 ft
Quayside Wesley Square
Zucchini Pasta Bar
1900 ft
55 Degrees North Pilgrim Street
Harvey's Cafe Deli
1100 ft
Three Indian Kings House 31 Quayside
GG's Sandwich Shop & Cafe
1400 ft
Cuthbert House All Saints Business Centre
Cat Pawcino Cat Cafe
1200 ft
77 Quayside
Acropolis Street Food
500 ft
Pilgrim Street Quayside Unit 48
Chillipepper Sandwiches & More
1600 ft
Arch 1 Forth Street
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Convenient Location
Friendly Staff
Room Disturbances
Dining Service Delay
7.0/10
Very good
Rooms
6.3
Location
8.4
Service
7.8
Dining
6.1
Guest reviews
7.0/10
based on 20 review
7.7
7.7/10based on 1535 review
Emily
United States of America,
May
2024
7.4/10
My stay at the hotel had its ups and downs. I loved the great view of the River Tyne from my room and the convenient location that catered to different customers. However, being on a busy road led to disturbances in the early morning hours, affecting my overall experience. The rooms could use a revamp, but they were clean and comfortable, offering a cozy stay with the addition of an adjoining room.
Rooms
7.0
The rooms had a great view of the River Tyne and an ideal location for various guests. They were clean and comfortable, though the early morning disturbances affected my sleep.
Service
8.0
Despite encountering a few cleaning issues and a billing error, the staff at the hotel were really friendly and helpful. They rectified the charges promptly and even welcomed my suggestions for improving customer experiences. I appreciated their gesture of refunding the parking fee.
Location
9.0
The hotel's location was perfect for exploring the city, with easy access to local bars, restaurants, and attractions, all within walking distance. It was a great spot for a variety of activities, offering convenience to guests.
Dining
6.0
The dining experience was a bit of a mixed bag. While the location was convenient for accessing local eateries, the breakfast service had its drawbacks, with delayed start times that could be inconvenient for business guests. The quality of the dining area could use improvement to enhance the overall experience.
Facilities
7.0
The hotel had adequate facilities overall, though there were minor issues reported. With improvements in certain areas, such as the dining space and room amenities, it could elevate the guest experience. The hotel offers a decent stay with potential for further enhancements.
Convenient Location
Room Disturbances
Robert
United States of America,
May
2024
8.2/10
The hotel's location couldn't be faulted and was within walking distance from the quayside and the city center. Our room, despite being clean, felt a little tired with dark décor, and the air conditioning didn't work on a scorching hot day, making it unbearably warm. The size of the rooms was also quite small, which was a bit of a downside. However, the service we received from the staff, particularly the receptionist Tracey, was exceptional and some of the best we've ever encountered. The cafe's dining area was clean and tidy, offering full English and vegetarian breakfast options, though it was a bit greasy for my taste. The hotel had excellent facilities despite some cleanliness issues in public toilets. Overall, the hotel was very close to everything, making it perfect for our needs.
Rooms
7.0
The room was clean but showed signs of wear with dark décor and a malfunctioning air conditioning unit on the hottest day of the year. It was also quite small.
Service
9.0
The staff, especially the receptionist Tracey, were incredibly friendly and helpful.
Location
10.0
The hotel's location was perfect for our plans, within walking distance from the quayside and city center.
Dining
7.0
The cafe offered full English and vegetarian breakfast options in a friendly and clean environment, but the food was a bit greasy.
Facilities
8.0
The hotel had excellent facilities, though the cleanliness in public toilets was a downside.
Mary
United Kingdom,
March
2024
7.6/10
The hotel was conveniently located near bars and restaurants, offering everything I needed within walking distance. The staff provided a great atmosphere by going the extra mile to ensure a pleasant stay. However, the noise from traffic was a bit bothersome, and there was conflicting information between the hotel and the car park wardens.
Rooms
7.0
The Attic room was very pleasant and comfortable, despite being small. Unfortunately, the carpet seemed to have fleas as both my daughter and I ended up with bites on our feet and lower legs.
Service
9.0
The staff were incredibly friendly and helpful, particularly the maintenance worker who promptly fixed a maintenance issue. I'm already planning to return next year for an event.
Location
8.0
The location was superb with easy access to bars, restaurants, and local attractions within walking distance. However, the noise from traffic was a bit disruptive.
Dining
7.0
The food was enjoyable, but the dining experience was marred by conflicting information and limited opening hours on certain days. The bar next door wasn't the best for a meal.
Facilities
7.0
The facilities were fine overall, but there were some issues with conflicting information and noise from traffic affecting the stay.
Friendly Staff
Noise Issue
Jim
United Kingdom,
February
2024
8.2/10
The hotel's location was fantastic for exploring Newcastle, with easy access to Quayside and the buzzing city center. The rooms were a bit too hot, but the shower was good, although noise from other rooms could be disruptive. The service was outstanding and the staff were Englishly cheerful and helpful, even providing umbrellas when it rained. The dining options were varied, but the pub underneath was not the best. Overall, a great spot for those looking to be in the heart of the action in Newcastle.
Rooms
7.0
The rooms were a bit too hot and noisy from other rooms, but the shower was good.
Service
9.0
The service was outstanding, and the staff were very cheerful and helpful, even providing umbrellas during rainy weather.
Location
10.0
The location was excellent for exploring Newcastle, with easy access to Quayside and the buzzing city center.
Dining
7.0
The dining options were varied, but the pub underneath was not the best choice.
Facilities
8.0
The facilities were pleasant overall, although noise from other rooms could be disruptive.
Michael
United Kingdom,
February
2024
7.0/10
The hotel was cozy and clean, with a lovely staff. The breakfast room was a bit dated, and our room lacked a bath. However, the attentive service and spacious rooms made our stay pleasant.
Rooms
7.0
Our room was very clean but a little tired, with dark décor. The absence of a bath was a downside.
Service
9.0
The hotel staff were very attentive, and there was even a night porter who entertained us with card tricks. They went the extra mile by accommodating us before the regular check-in time.
Location
8.0
The location was just perfect for our plans, close to everything we wanted to visit. Although the access road is steep, it was convenient for exploring the city and visiting The Sage.
Dining
5.0
We missed breakfast as it started a bit late for our schedule. The dining experience was not the best, so we opted for tapas elsewhere.
Facilities
6.0
The hotel lacked some modern amenities, and the bar next door was not the best dining option.
Derek
United Kingdom,
January
2024
5.4/10
The hotel is situated ideally for a city stay with access to all main areas, but the noisy bars around could be a downside for some. The rooms, while a bit on the small side, require updating particularly with the bathroom facilities. The service was inconsistent, with some staff not fully engaging and cleanliness concerns in shared areas like the cafe. The advertised dining hours were not accurate, limiting breakfast options for guests. The location's proximity to the city center was convenient, but the noise level from adjacent nightlife may impact sleep quality.
Rooms
6.0
The rooms were small and in need of updating, especially the bathroom facilities.
Service
5.0
The service was inconsistent, with some staff not fully engaged and cleanliness concerns in shared areas like the cafe.
Location
7.0
Dining
5.0
The dining experience was limited by the inaccurate advertised hours, affecting breakfast options for guests.
Facilities
5.0
The facilities could use some improvement to enhance overall guest experience.
John
United States of America,
December
2023
7.0/10
I had a mixed experience at the hotel. The location was great with a car park and easy access to the city center, but the noise from the busy road was disruptive. The rooms offered a nice view of the river and the swing bridge, though they could benefit from a revamp. The service was generally pleasant, but the noise from other guests was a nuisance. The dining options were convenient but breakfast hours were not ideal for business travelers.
Rooms
7.0
The rooms looked over the river and the swing bridge and were clean and comfortable, despite being above a noisy and busy road.
Service
6.0
The staff were particularly pleasant and helpful, striving to accommodate requests, but the noise from other guests was a downside.
Location
8.0
The location was great with a car park and easy access to the city center, but could be more affordable for what was offered.
Dining
7.0
The dining experience was in the attached cafe, which was clean and tidy, but the breakfast start time was not ideal for business travelers.
Facilities
7.0
The attached ground floor cafe was convenient and clean for guests, but improvements could be made to reduce noise disturbance from other guests.
Steven
United States of America,
December
2023
5.2/10
My stay at the hotel had its ups and downs. The location was excellent, perfect for exploring bars and enjoying the Quayside fireworks, but the room was disappointing with its tiny size, damp smell, and cleanliness issues. The service, however, was top-notch, with incredibly friendly and helpful staff making my stay more pleasant.
Rooms
5.0
The room was tiny, dark, damp-smelling, and overall dirty with no air conditioning, making it very warm and uncomfortable. The carpet seemed to have fleas as both my daughter and I ended up with bites on our feet and lower legs.
Service
9.0
The staff were the friendliest and most helpful I've ever met at any hotel. From the nice and friendly receptionist to the fantastic maintenance guy who fixed my bath plug in the evening, everyone went above and beyond to assist.
Location
8.0
The location was perfect for accessing bars, the Quayside fireworks, and within walking distance to shopping centers and festival venues. The staff's extra efforts created a great atmosphere.
Dining
5.0
The dining experience was a bit disappointing, with food being served in a rushed manner and not until 8:30. I was not entirely happy with the service and wouldn't choose to dine there again.
Facilities
5.0
The hotel seemed lacking in facilities based on my experience. The room conditions overshadowed any positive aspects, which was a downside to the overall stay.
Great location
Dirty room
Clyde
United States of America,
October
2023
5.0/10
My stay at the hotel was a bit mixed. While it was in a convenient city location on Newcastle Quayside, being close to the center and in a lively area, I was disappointed with the rooms being on a main thoroughfare of traffic on the quayside road. The smell of fried food was a bit off-putting, and the room was dirty and run down, not meeting the standard I expected for the price paid. Unfortunately, the early morning noise disturbed my sleep, and even the parking turned out to be an issue as I got a ticket despite paying for it through the hotel.
Rooms
5.0
The rooms were unfortunately on a main thoroughfare of traffic on the quayside road, leading to early morning disturbances and difficulty sleeping. Additionally, there was a noticeable smell of fried food in the room, and the front of the hotel was not as clean as expected.
Service
6.0
The staff were a bit inconsistent. While some were extremely helpful and very friendly, others need to work on shutting the door behind them when discussing matters and providing more honest answers to questions. However, overall, they were friendly.
Location
7.0
The location was a mixed bag as well. It was great for being on Newcastle Quayside and close to the center, making it convenient for exploring the city and enjoying lively surroundings. However, the proximity to a bus stop was helpful for transportation, especially with heavy luggage.
Dining
5.0
The dining options were a bit hit and miss. While the cafe associated with the hotel offered delicious food, the experience in the neighboring bar was not the best, and the quality of the sausage served was disappointing and cold.
Facilities
5.0
The facilities were lacking overall.
Great city location
Noisy room location
Chris
United Kingdom,
September
2023
7.0/10
The hotel had a great view of the River Tyne and is in a fantastic location for many different customers. The rooms were warm, with a lovely view of the river and quayside, but being on a main thoroughfare of traffic on the quayside road led to disturbances at early hours, affecting the overall stay. However, it exceeded my expectations and I would highly recommend this hotel as excellent value, especially being only £30, a true bargain and very close to everything, particularly The Sage where I was heading.
Rooms
7.0
The room had a great view of the river and quayside, but being on a main thoroughfare of traffic on the quayside road unfortunately led to disturbances in the early hours, affecting my sleep and somewhat spoiling my stay. I had to keep the windows open due to the warmth.
Service
7.0
The staff were really friendly, welcoming, and helpful. They offered free luggage storage when we arrived early, which was a nice touch. However, there were a few cleaning issues in the room that could have been improved.
Location
9.0
The location was great for easy access to Quayside, overlooking the River Tyne, and close to restaurants, bars, and various attractions. It's right at the heart of the waterfront in Newcastle, making it convenient for accessing local amenities.
Dining
6.0
The dining experience was a bit mixed. The bar underneath was a bit grimy, and the advertised breakfast starting time was inconvenient for business travelers. However, the food quality was generally good, although a bit more variety in non-cooked breakfast options would have been appreciated.
Facilities
6.0
The facilities were decent overall. However, improvements could be made in terms of cleanliness and maintenance.
Great view
Disturbances
Frank
United States of America,
September
2023
8.2/10
I had a great and comfortable stay at this hotel. The rooms were spacious and provided a peaceful atmosphere. However, the non-working AC and limited window opening made for a hot night's sleep. The location was brilliant, within walking distance of restaurants, bars, and attractions. The service was fantastic, with staff being friendly and helpful throughout my stay. The dining experience offered a lot of choices but the advertised breakfast time might not suit early risers. Overall, a good value for money stay at a convenient location.
Rooms
8.0
The rooms were spacious and provided a peaceful atmosphere.
Service
9.0
The staff worked hard to meet guests' needs and were friendly and helpful.
Location
9.0
The location was brilliant, right next to the river and within walking distance of the city center and festival venues.
Dining
7.0
The dining provided a lot of choices, but the breakfast starting time might not suit early risers.
Facilities
8.0
The facilities were good overall.
Bill
United States of America,
September
2023
8.2/10
The hotel offers a nice stay with clean and comfortable rooms. The friendly staff adds to the positive experience, although the dining options could be improved. The location is excellent for exploring the city, and the facilities are well-maintained.
Rooms
8.0
The rooms were clean and comfortable with a nice size bathroom. The staff was very helpful.
Service
9.0
The staff were really nice and welcoming, making my stay enjoyable.
Location
9.0
The location is great, almost overlooking the quayside, perfect for exploring the city.
Dining
7.0
The dining experience wasn't the best, but for the value, it was acceptable.
Facilities
8.0
The hotel has attractive entrance and reception areas, enhancing the overall experience.
Pat
United Kingdom,
August
2023
6.0/10
I was really pleased with the hotel's location, right along Newcastle Quayside, making it easy to access various attractions. The staff, although friendly, left a bit to be desired in terms of service quality, especially in the cleanliness department. The room we initially had showed signs of neglect with an unpleasant musty smell, but thankfully we were upgraded to a better room. Dining options were limited, and the facilities were somewhat lacking in terms of maintenance and cleanliness.
Rooms
6.0
The room we initially had was disappointing, showing signs of dampness and neglect. However, the upgraded room was much more pleasant.
Service
6.0
The staff were friendly but seemed a bit disorganized and lacking in cleanliness standards.
Location
8.0
The hotel is located well on Newcastle Quayside, offering easy access to various attractions like Sage, Baltic, and the Life Science Centre, as well as restaurants and bars.
Dining
5.0
Dining options were limited, and the quality was not up to par, especially in the bar area which appeared somewhat unclean.
Facilities
5.0
The facilities were a bit lacking in maintenance, with areas like the café and dining space showing signs of neglect.
William
United Kingdom,
August
2023
7.4/10
My stay at the hotel was a mixed experience. The rooms had everything I needed, including a bath, but weren't very clean, with issues like the skirtings not being cleaned and no housekeeping on Sundays. The service was very welcoming and helpful overall, but there were some hiccups like cleaning issues in the room and being overcharged accidentally. The location was excellent, perfect for any kind of stay, with plenty of dining options nearby. The dining experience was good overall, with quick and efficient staff, although the breakfast start time was inconvenient. The facilities were satisfactory, but there were some maintenance issues to note.
Rooms
6.0
My room had everything I needed, and the presence of a bath was a plus, but the cleanliness was lacking, with areas like skirtings not being cleaned and no housekeeping on Sundays.
Service
7.0
The staff were very welcoming and helpful across the board, but there were some cleaning issues in the room and an accidental double charge. The service at breakfast could have been better, as I encountered moldy bread.
Location
9.0
The location was excellent, with the receptionist being a pleasure and offering lots of advice on places to visit. Ideal for exploring the river region, with quality dining venues close by and great for nightlife.
Dining
8.0
The dining experience was very good overall, with quick and efficient staff. However, the advertised breakfast start time was delayed, which could be inconvenient for business travelers.
Facilities
7.0
The facilities were decent overall, catering to my needs, but there were minor maintenance issues that could be improved.
Jack
United Kingdom,
August
2023
6.8/10
The hotel had a few drawbacks like rooms being very hot and a bit run down, but the service was incredibly friendly and helpful. The location was great for exploring but in need of renovation. The dining experience was good for the price despite some limitations. Overall, a mixed but decent stay.
Rooms
5.0
The room was very hot and a tight squeeze to get into bed.
Service
9.0
The staff were very chatty, friendly, and helpful, suggesting places to visit.
Location
7.0
The location was great, close to the city center and the quays to explore.
Dining
7.0
The dining wasn't the best but was good for the value.
Facilities
6.0
The facilities were basic but sufficient for a short stay.